Support Agreements

Bronze Service Key Points

  • Advance call logging system
  • Unlimited remote support
  • Unlimited telephone support
  • Personal account manager
  • Experienced and professional engineers
  • Free Hardware / Software Analysis
  • Preferential rates for site visits when required

Silver Service Key Points

  • Advance call logging system
  • Unlimited remote support
  • Unlimited telephone support
  • Remote monitoring
  • 1  on site visit per month per 10 PC’s (subject to PC n umbers)
  • Guaranteed response time
  • Personal account manager
  • Experienced and professional engineers
  • Free Hardware / Software Analysis
  • Preferential rates for additional site visits when required

Gold Service Key Points

  • Advance call logging system
  • Unlimited remote support
  • Unlimited telephone support
  • Remote monitoring
  • Unlimited onsite labour
  • Guaranteed response time
  • Quarterly preventive maintenance visits
  • Personal account manager
  • Experienced and professional engineers
  • Free Hardware / Software Analysis